Terms and Conditions of Sale at theFenis.com and MrFenis.com

Please note we hand-make all products to order!

1) Most orders are now shipped within 7 days of your purchase. Once shipped, we will notify you via email, and include Canada Post tracking info for your shipment if applicable. We ship orders in the sequence they are received.

2) Tracking service of your shipments via Canada Post is included in orders of 6 or more products in Canada only.

3) We are not responsible for lost, stolen or misdirected mail. Ensure the address is correct when you order. If Canada Post tracking info states the item was delivered, we consider the order delivered.

4) We can accept NO RETURNS of products once they are shipped, since we cannot guarantee that returned items have not been used. In the case of defective items only, we will send a replacement of equal value, but require a photo of the defective item first.

5) We are not responsible for any health issue related to use of the Fenis, or failure to properly clean or use the Fenis as directed.